FAQ

ENHANCED COMMUNITY QUARANTINE ADVISORY

In light of the current COVID-19 Situation and government regulations, please expect some delays and changes in our process. We hope you can bear with us as we work on getting your books to you while also ensuring the safety of everyone involved. For any questions or clarifications, you may send us a message on any of our social media platforms or via email at publications@artpostasia.com

PAYMENTS AND PROCESS

What modes of payment do you accept?

  • We accept payments via PayPal and Unionbank transfer

What happens after I’ve paid? Do I get a notification?

  • For Bank deposit or online bank transfer, you will receive an email after sending us the proof of payment. Verification via text message or email will be sent to you regarding the schedule of delivery from our representative. 
  • For PayPal payments, verification via text message or email will be sent to you regarding the schedule of delivery.

What is your policy on Product Returns?

  • All items are considered final sale and are not returnable after purchase

What is your policy on Product Exchanges?

  • We ensure that the items have undergone quality check before shipping. In any case that you received a damaged item, different title, or incomplete order please email us within 24 hours days upon receipt of the item you purchased. Our customer representative will be in touch to assist you.

 SHIPPING & DELIVERY CONCERNS

How long does shipping take?

  • For Metro Manila deliveries, shipping takes 1-3 working days after confirmation of payment.
  • For provincial deliveries, shipping may take 5-7 working days. 
  • For Express Delivery or Same-day delivery option, orders are processed before 3:00 PM. For orders that are placed 4:00 PM onwards will be processed and delivered the next day. 

How much is the shipping cost?

  • Shipping fees are calculated depending on the delivery location on check out.
  • Express delivery or Same-day delivery fee is calculated using APP-Based courier service like Grab express, Lalamove or Mr. Speedy. Our customer representative will contact you to arrange the delivery and the amount of shipping charges. Customers will pay directly to the courier the delivery charges. 

BULK & CORPORATE ORDERS