ECQ DELIVERY NOTICE: Available shipping options during this period would be via Grab and/or Lalamove. Customers will need to shoulder the amount of delivery fee to be paid directly to the courier. Our representative will be in touch with you once your order is confirmed. For provincial areas, deliveries will resume after the lifting of the Enhanced Community Quarantine (ECQ)

FAQ

ENHANCED COMMUNITY QUARANTINE ADVISORY

In light of the current COVID-19 Situation and government regulations, please expect some delays and changes in our process. We hope you can bear with us as we work on getting your books to you while also ensuring the safety of everyone involved. For any questions or clarifications, you may send us a message on any of our social media platforms or via email at publications@artpostasia.com

PAYMENTS AND PROCESS

What modes of payment do you accept?

  • We accept payments via PayPal and Unionbank transfer

What happens after I’ve paid? Do I get a notification?

  • For Bank deposit or online bank transfer, you will receive an email after sending us the proof of payment. Verification via text message or email will be sent to you regarding the schedule of delivery from our representative. 
  • For PayPal payments, verification via text message or email will be sent to you regarding the schedule of delivery.

What is your policy on Product Returns?

  • All items are considered final sale and are not returnable after purchase

What is your policy on Product Exchanges?

  • We ensure that the items have undergone quality check before shipping. In any case that you received a damaged item, different title, or incomplete order please email us within 24 hours days upon receipt of the item you purchased. Our customer service will get in touch to assist you.

 SHIPPING & DELIVERY CONCERNS

How long does shipping take?

  • For Metro Manila deliveries, orders are processed for shipping after confirmation of payments. Our representative will contact you to arrange the schedule of the delivery via Grab or Lalamove; orders will be delivered the next working day.
  • For provincial areas, delivery will resume after the lifting of the Enhanced Community Quarantine.

How much is the shipping cost?

  • Shipping fees are calculated depending on the delivery location using APP-Based courier service; we will contact you to inform the amount of delivery charges. Delivery fee may vary and the customers will shoulder the amount to be paid directly to the courier.  

BULK & CORPORATE ORDERS